How Does the GREE Comfort Warranty Work?

GREE Comfort offers a simple, hassle-free warranty on its mini-split and multi-zone HVAC products. Most warranty parts do not require a claim form: the contractor contacts the GREE distributor where the equipment was purchased, and the distributor handles the replacement. The claim form is only used for systems purchased online, or through Home Depot or Lowes. For warranty claims involving compressor failures and refrigerant-leaks, these claims must be verified through GREE tech support, regardless of where the unit was purchased. The three warranty paths are explained in greater detail below.

All warranty resources are hosted on the GREE Comfort Warranty Program page, including the warranty brochure, the limited warranty statements, a job-site analyzer form, and the online claim form.

Which GREE Warranty Path Applies to My Claim?

Two questions determine which warranty path you use: where the equipment was purchased (GREE distributor vs. retail channel), and which part has failed (routine part vs. compressor or refrigerant leak). The table below maps every common scenario to its path.

How Do I Get a Routine Warranty Replacement Part Through My Distributor?

For routine warranty parts (control boards, fan motors, sensors, and other non-compressor / non-leak components) on equipment purchased through a GREE distributor, the contractor contacts the distributor and the distributor handles the request directly. No claim form is required and no tech-support call is needed.

How Do I Handle a Compressor Failure or Refrigerant Leak Warranty Claim on GREE Equipment?

Compressor failures and refrigerant leaks, regardless of where the unit was purchased, go through GREE technical support. The contractor calls tech support, provides proof of the failure, and tech support issues a case number and a part number. The contractor then presents that case number and part number to the distributor where the equipment was purchased to receive the warranty part, or includes it in the online claim form if the unit was purchased online, or through Home Depot or Lowes.

Filing a Warranty Claim for Compressor Failures or Refrigerant Leaks, Step by Step:

1. Perform an on-site diagnosis of the failure. Warranty claims are contractor-only and cannot be submitted by a homeowner.
2. Call GREE technical support.
3. Provide proof of the failure to tech support: a clear photograph of the equipment data plate, the purchase receipt or installation invoice, and, for refrigerant leaks, a photograph of bubbles on the active leak (taken with leak-detect solution applied).
4. Tech support provides you a case number and a part number for you to provide to your distributor, or for the online claim form if the unit was purchased online, or through Home Depot or Lowes.
5. For distributor-purchased equipment, present the case number and part number to the distributor where the equipment was purchased. The distributor uses these to fulfill the warranty part. For units purchased online, or through Home Depot or Lowes, include the case & part number in your online claim form.

How Do I File a GREE Warranty Claim for Retail-Purchased Equipment?

For routine warranty parts on equipment purchased online, or through Home Depot or Lowes, the contractor goes directly to the online claim form on the Warranty Program page. In the case of compressor failures or refrigerant leaks, call tech support first to confirm the failure, they will give you a case and part number to include in your form. Claims for retail-purchased units do not go through a distributor, and only require confirmation from tech support in the case of compressor failures or refrigerant leaks. On-site inspections are still required prior to submitting the online claim form.

Submitting an Online Claim for Equipment Purchased Online, or Through Home Depot or Lowes, Step-by-Step:

1. Perform an on-site diagnosis of the failure (contractor only).
2. Go to the GREE Comfort Warranty Program page.
3. Click Open Claim to launch the web form.
4. Read the requirements listed at the top of the form.
5. Upload a clear photograph of the equipment data plate.
6. Upload the purchase receipt or installation invoice.
7. 6a. If this is a compressor failure or refrigerant leak, include the case number and part number provided by GREE technical support (see steps for compressor failures and refrigerant leaks above).
8. Submit the form. The submission is delivered electronically to the GREE warranty department. There is no need to print, fax, or mail anything.

What Documents Do I Need for a GREE Warranty Claim?

For all warranty claims, contractors should plan to have a photograph of the equipment data plate taken during the onsite inspection, and either the purchase receipt or the installation invoice. Refrigerant-leak claims additionally require a photograph of bubbles on the active leak, which you'll provide to GREE tech support.

Who Can Submit a GREE Warranty Claim?

Warranty claims may only be submitted by a contractor on behalf of the homeowner, after an on-site diagnosis of the failure. Homeowners cannot submit claims directly. If you are a homeowner experiencing a warranty issue, contact your HVAC contractor to perform the diagnosis and file the claim on your behalf.

How Do I Extend My GREE Warranty to 10 Years?

The GREE warranty extends to 10 years when the system is installed by a GREE Select dealer and the product is registered for the extended warranty on greecomfort.com within 60 days of installation. If you're a homeowner, use GREE's Find a Contractor tool to identify a GREE Select Dealer for your installation.

Steps to Extend the GREE Warranty to 10 Years for Homeowners

1. Open the Find a Contractor tool and enter your ZIP code.
2. Review the list of dealers in your area.
3. Look for a badge next to the contractor name. The badge identifies a GREE Select dealer.
4. Hire the GREE Select dealer to install the system, which qualifies the equipment for the 10-year extended warranty.
5. Register the product for the extended warranty on the GREE Comfort warranty registration page within 60 days of installation.

Why Hire a GREE Select Dealer?

A GREE mini-split is a complex HVAC system. Proper installation requires correct electrical work, refrigerant handling, and condensate drainage, all areas where a trained technician is needed. The Find a Contractor tool helps homeowners identify qualified contractors, and selecting a GREE Select dealer extends the warranty to 10 years when paired with one-time online registration.

Frequently Asked Questions About the GREE Warranty

When do I need to file the GREE online warranty claim form?

Only when the equipment was purchased online, or through Home Depot or Lowes.

How do I submit a warranty claim for a GREE compressor failure?

Call GREE technical support and provide proof of the failure (along with data plate photo and purchase receipt or installation invoice). Tech support issues a case number and a part number, which the contractor presents to the distributor where the equipment was purchased to receive the replacement compressor, or to submit in the online claim form in the case of units purchased online, or through Home Depot or Lowes.

How do I file a GREE warranty claim for a refrigerant leak?

Call GREE technical support and provide proof of the leak: data plate photo, purchase receipt or installation invoice, and a photograph of bubbles on the active leak (taken with leak-detect solution applied). Tech support issues a case number and part number for the contractor to provide to the distributor, or to submit in the online claim form in the case of units purchased online, or through Home Depot or Lowes.

Can a homeowner submit a GREE warranty claim directly?

No. Warranty claims may only be submitted by a contractor on behalf of the homeowner, after an on-site diagnosis. Homeowners experiencing a warranty issue should contact their HVAC contractor to perform the diagnosis and file the claim.

Where is the GREE online warranty claim form?

The GREE warranty claim form is hosted on the Warranty Program page at greecomfort.com. Click Open Claim to launch the web form. The form is used only for retail-purchased equipment.

What documents do I need to upload with a GREE online warranty claim?

A photograph of the equipment data plate and either the purchase receipt or the installation invoice. Refrigerant-leak claims additionally require a photograph of bubbles on the active leak.

How do I extend my GREE warranty to 10 years?

Install the system through a GREE Select dealer and register the product for the extended warranty on greecomfort.com within 60 days of installation. Both steps are required.

How do I find a GREE Select Dealer near me?

Use the Find a Contractor tool on greecomfort.com, enter your ZIP code, and look for a badge next to a contractor name. The badge identifies a GREE Select Dealer.

What happens after I submit a GREE warranty claim form online?

The submission is delivered electronically to the GREE warranty department for review. There is no need to print, fax, or mail any additional documents.