Technical Support & Troubleshooting
Installation & Training
Installation & Service Resources
Access comprehensive resources, training materials, and support tools to help you successfully install, maintain, and service GREE systems.
Troubleshoot Error Codes
Quickly diagnose and resolve issues with our comprehensive error code database including causes, solutions, and when to escalate to technical support.
View Error Codes
Parts Lookup
Find replacement parts you need for warranty repairs with our parts lookup system including part numbers, specifications, and compatibility information.
Search Parts
On-Site Tech Support
Access professional technical support for complex installations and troubleshooting challenges with assistance from GREE's experienced support team.
Request Support
Training Programs
Enhance your expertise with GREE's comprehensive training events covering installation techniques, system configuration, troubleshooting, and advanced features.
View Training Options
GREE Service Tools
Access professional diagnostic tools for GREE systems including heat pump translators, system testers, and commissioning tools for troubleshooting and optimization.
View Service Tools
Compatibility Tool
Find compatible equipment by entering any GREE model number to see which indoor units, outdoor units, and controllers work together for your installation.
Check Compatibility
Instructional Videos
Watch step-by-step video guides covering installation procedures, system setup, maintenance tasks, and troubleshooting techniques from GREE experts.
Watch Videos
Before You Install
Review essential pre-installation requirements including site assessment, electrical considerations, load calculations, and system selection to ensure successful installations.
Installation Preparation
Mini-Split Maintenance
Learn professional maintenance procedures to keep GREE systems running at peak efficiency and ensure long-term reliability for your customers.
Maintenance Guide